If you want to drive away customers, these are some of the best things you can do as a business. Not only do they ruin brand reputation but they also significantly effect customer sales.
Dirty Facilities:
- Unclean Bathrooms, Table floors, and dinning areas
- Unclean glassware, cutlery, and crockery
- Visible dust, grime, food residue
- Overflowing rubbish bins
Poor Staff Hygiene:
- Unclean staff appearances
- Staff not adhering to handwashing practices
- Hair found in food
- Coughing on food
- Cleaning areas close to food, potentially contaminating it with chemicals
- Staff not washing hands after cleaning or visiting the bathroom
- Not wearing gloves when handling food
- Not wearing face masks when handling food
- Picking nose, sneezing, scratching, or doing anything of the sort while handling food
- Putting food that was dropped on floor back on the customer's plate
Pest Sightings:
- Presence of pests can deter customers
Poor Customer Service:
- Rude or inattentive staff
- Long wait times
- Incorrect orders
- Staff ignoring customers
- Racist staff
- Difficult to make complaints
- Not answering customer phone calls and emails
- Not actioning or responding to customer feedback
Lack of Promptness:
- Slow service
- Failure to address customer concerns
Inconsistent Food Quality:
- Variations in taste, temperature, and presentation
- Poor quality ingredients
- Food not cooked as ordered
- Stinginess with food servings
- Food that looks bland and tastes like sandpaper
Food Safety Concerns:
- Serving undercooked food
- Foodborne Illness risks
- Not being transparent with food ingredients for food allergies
- Not being sufficiently attentive to customers with food allergies
Uncomfortable Environment:
- Loud or unpleasant noise levels
- Uncomfortable seating
- Poor Lighting
- Bad smells
- Alienating customers and ignoring sustainable practices
- Bad treatment of other staff members in presence of customers
- Unruly customers can make other customers uncomfortable
Lack of Ambiance:
- Lack of positive atmosphere
Pricing:
- Overpriced food for quality or portion sizes
Online Presence:
- Negative online reviews
- Poorly maintained website or social media
Delivery Issues:
- Cold food, late deliveries, incorrect orders, dubious and questionable delivery drivers
